U.S. Sales and Refund Policy
Thanks for choosing Pokko. We want you to have a rewarding experience while you're browsing, subscribing, and purchasing in the Pokko TV app, whether you're using the app on your favorite devices, watching at app.pokko.tv, or contacting Pokko Customer Care ("Pokko").
By placing an order or making a purchase in the Pokko TV app, you agree to the terms below, along with Pokko's Privacy Policy and Terms of Use.
Standard Refund Policy
We believe you will be thrilled with the subscriptions and content you purchase in the Pokko app. In the unlikely event a purchase is not what you expected, you can request a refund within 14 days of the date you are charged. The refund will be issued based on your original payment method. In addition, please note:
- Pokko TV subscriptions purchased through third-party platforms (such as billing through your device's app store) must be refunded through those platforms in accordance with their returns and refunds policies.
- Purchases can be refunded only in the country where purchased.
- For refunds of purchases over $750 paid in cash or cash equivalent, Pokko will mail a refund check to you within 10 business days.
- For purchases paid with your Pokko account balance, Pokko will refund the portion paid to your Pokko account balance or, if unable, to your original payment method.
- Refund requests may require review. If approved, a refund will be issued within 10 business days.
- Pokko provides security features to protect your account in case of loss or theft. If these features were activated and cannot be verified, Pokko may refuse the refund.
- To request refunds for ten or more of the same purchase, you must contact Pokko Customer Care.
- For complete details on how to request a refund for a purchase made in the Pokko TV app, please see the Returns & Refunds section of your account page in the app.
Subscriptions, Billing, and Auto-Renewal
Pokko TV is sold as a subscription. Monthly plans are billed at $14.99 per month. Prepaid plans are billed once at the start of the term: $40 for 3 months, $80 for 6 months, or $135 for 12 months. Your plan automatically renews at the same price at the end of each term until you cancel, and the payment method on file is charged within 24 hours of the renewal date. We will notify you by email if the renewal price changes before it takes effect.
Free Trials and Promotional Offers
Free trials and discounted plans are available to new and qualified returning subscribers only, and are limited to one offer per account. If you have previously accepted a Pokko TV free trial or discounted plan, you may not be eligible. Unless you cancel before the trial ends, your subscription converts to a paid plan at the then-current price. A Pokko TV subscription does not include third-party branded subscription services, or content available for rental or purchase in the Pokko TV app.
Cancellation
You can cancel your subscription at any time from your account page in the Pokko TV app. Cancellation takes effect at the end of the current billing term, and you keep access to Pokko TV until that date. Prepaid plans are not prorated after the 14-day refund window described above. If you subscribed through a third-party platform, you must cancel through that platform.
Regional Availability
Pokko TV and the content available in it vary by country or region, and titles may be added or removed over time. Access outside the region associated with your account may be limited, and a plan purchased in one country or region cannot be transferred to another.
Additional Pokko Terms
The purchase and/or use of Pokko products and services are subject to additional terms and conditions, including the Pokko TV Terms of Service and these Terms of Use.
Making unauthorized modifications to the Pokko TV app violates its terms of service. If you are unable to use the app due to an unauthorized software modification, support for the issue will not be covered.
Pricing and Price Reductions/Corrections
Pokko reserves the right to change prices for subscriptions and content in the Pokko app at any time, and to correct inadvertent pricing errors. Additional information about pricing and sales tax is available in the Payment & Pricing section of your account page. If you were charged more than the posted price, contact Pokko Customer Care about a refund of the overcharge.
Should Pokko reduce the price of a subscription within 14 calendar days from the date you are charged, contact Pokko Customer Care within 14 days of the price change to request a refund or credit of the difference in price. This excludes limited-time price reductions and special promotional events. Price protection is limited to 10 subscriptions of a particular plan, and we may require that you verify your account to use it.
Prices shown are in U.S. dollars. If you pay for your purchase with an international card, the price may fluctuate with exchange rates and/or your card issuer may charge foreign conversion charges and fees.
Order Acceptance/Confirmation
Pokko may refuse or cancel any order or limit order quantity. Pokko may also require additional qualifying information prior to processing any order. Once we receive your order, we'll provide you with an email order confirmation. Your receipt of an order confirmation does not signify acceptance of your order or constitute confirmation of our offer to sell; we are simply confirming that we received your order. Pokko reserves the right to accept or decline your order at any time for any reason. If Pokko cancels an order after payment, Pokko will refund it.
Digital Delivery
Content you purchase in the Pokko TV app is delivered digitally and is available in your library immediately after purchase. If there are any issues accessing your purchase, please contact Pokko Customer Care to resolve.
Consumers Only
The Pokko app sells subscriptions and content to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing for resale.
U.S. Sales Only
The Pokko app accepts orders from billing addresses within the U.S. and most U.S. territories. Purchases made from the U.S. are subject to U.S. and foreign export control laws and regulations. Purchases must be made, sold, exported, re-exported, transferred, and used in compliance with these laws and regulations.
Product Availability and Limitations
Given the popularity of some content, Pokko may have to limit the number available for purchase and reserves the right to change the number at any time, even after you place an order. In the event we cannot supply content you ordered, Pokko will cancel the order and refund your purchase price.